Corona related measures
We always follow the restrictions from the central government and the guidelines from the RIVM. Do you want to be sure that you are aware of the most current rules and/or guidelines? Then click here
My event can’t go on, what now?
My event has been rescheduled, but I can’t make it on the new date
My event is cancelled
If you bought a ticket for an event that has been cancelled, you will be refunded the amount paid. The amount will only be refunded to the original purchaser of the tickets.
How and where can I buy tickets?
Only personalized tickets are sold. This means that the name, surname and e-mail address of the ticket buyer are printed on the ticket. Only the person named on the ticket is entitled to access the event. A re-personalization of tickets is possible, please contact firstname.lastname@example.org
It is possible to buy several tickets, but it is necessary that you put the name, surname and e-mail address of the other visitors on the tickets.
We strongly recommend that you only purchase tickets through our official ticket sales channels, as we cannot guarantee the authenticity of tickets purchased from unofficial resellers. The official ticket sales channel for the Netherlands is CM.com and for France Ticketmaster. Buying tickets from a third party is therefore at your own risk.
Can I buy tickets at the venue?
Yes, this is possible if the event is not sold out and there are still tickets available on the evening of the event.
I bought tickets, but I lost them/ can’t find them. What now?
First of all, check your spam mail
Tickets via CM.com
If you bought your tickets through cm.com, please contact email@example.com
Tickets via Ticketmaster
When ordering tickets via Ticketmaster you were required to create an account. When you log in to your Ticketmaster account, you can find all the orders you have placed. If you do not find any tickets here either and you’ve already paid for the tickets, it is best to contact the Ticketmaster customer service.
If you have bought your tickets from a third party, you will have to contact the company where you have bought your tickets.
Can I cancel my tickets?
No, it is not possible to cancel tickets that are already purchased. Once the tickets are sold, they are immediately and irreversibly removed from our booking system and can no longer be inserted into the system. Therefore, the tickets cannot be resold through our system.
Can I have my e-ticket scanned from a mobile phone?
Yes, this is possible. Make sure that there are no cracks in your screen and you set your screen brightness high.
What do early access tickets mean?
An early access ticket means that you can enter the venue earlier than people with regular tickets. By using early access tickets you will be able to experience the show with the best views.
What is a Golden Circle?
Golden Circle tickets are offered at some events. The Golden Circle is a separate section in front of the audience against the stage.
Which support acts can I expect?
Support acts will be announced if possible. Please note that this is not always the case. It is also possible that already announced support acts will change.